As industries continue to evolve, the integration of digital technologies to streamline service processes is no longer a luxury—it’s a necessity. In today’s digital age, automation, the Internet of Things (IoT), and artificial intelligence (AI) have moved from supporting roles to driving fundamental shifts across industries.

In the evolving world of supply chain management, digital twins are transforming real-time monitoring, predictive analytics, and operational efficiency. These virtual models of physical assets and processes are reshaping how companies optimize operations.

In today's interconnected global economy, the landscape of supply chains is constantly evolving. From the pressures of the pandemic to the rise of digital technologies and the growing emphasis on sustainability, supply chain professionals are facing many challenges and opportunities.

Over the past few decades, advances in information technologies have allowed firms working to optimize their supply chains to move from decision-making on the basis of intuition and experience to more automated and data-driven methods,

Since Covid-19 swept the globe, risks have spiraled, forcing governments, industry groups, nongovernmental organizations, and corporate CEOs and CFOs to rethink supply networks from the ground up. And the current threats show no sign of slowing.