An Internal Revenue Service Advisory Council report delivered eight recommendations to the agency on its AI-enabled customer ...

AI-Agents-Market The AI Agents Market is poised for rapid growth, driven by the increasing need for personalized and efficient customer interactions across sectors AUSTIN, TX, UNITED STATES, November ...

Stories of the Call Center welcomes Colleen Beers, a seasoned CX leader with over 20 years of experience in the contact center industry. People want to feel part of it. They want to help drive the ...