Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is ...

The prosecution rested its case Tuesday afternoon after calling more than a dozen witnesses to testify. The judge then asked Ibarra if he wanted to testify and he said no.

With the shopping season underway and Black Friday sales on the horizon, a lot of people will be needing to call customer service for help. If you've been shopping Best Buy Black Friday deals and need ...