While major initiatives across government have streamlined citizen interactions, improved convenience and built trust, research suggests progress is slowing down.

Ankit Masrani worked as a software engineer at AWS before landing a security job at Microsoft.

SolarCity focused on making solar accessible to homeowners through financing, while First Solar specialized in large-scale ...

Winners of the fourth annual DBusiness Corporate Culture Awards are proving that a satisfied and empowered workforce equals ...

Few professionals have navigated the complex journey from legacy systems to modern architectures as successfully as Sai Kiran Malikireddy, who represents a new generation of technical leaders who ...

Think status go, rather than status quo. It goes without saying that customers are the lifeblood of any company ...

Integrated and industry-specific solutions yield 50% more commerce and 39% time saved in social customer care NEW YORK--(BUSINESS WIRE)--Emplifi, a leader in customer engagement solutions, today ...

The Port Authority of New York and New Jersey and Fraport USA, manager of John F. Kennedy International Airport’s Terminal 5, ...

Leadership is about staying grounded, learning continually and ensuring that every decision enhances the customer experience.

Verizon has orchestrated a turnaround of its consumer business through a combination of employee enhancements and store ...

Wavenet has chosen to work with Irish tech consultancy firm Konversational in a “multimillion-pound deal” as it rolls out ...