Leadership is about staying grounded, learning continually and ensuring that every decision enhances the customer experience.

FOA has added new chief customer and technology officer roles to its rankings as it seeks to modernize its technology.

Marketers and their teams doing business as usual, while dabbling with different tools and dashboards, will not be enough to ...

Ankit Masrani shared the résumé that landed him a Microsoft role building security infrastructure. Prior to Microsoft, ...

Shark Tank investor Lori Greiner, in a recent post on her social media, spoke about the perils of 'marketing myopia.

The Port Authority of New York and New Jersey and Fraport USA, manager of John F. Kennedy International Airport’s Terminal 5, ...

Partho Banerjee of Maruti Suzuki India shares the brand's evolving marketing strategy, highlighting its focus on customer-centricity, balancing digital channels and more.

Wealth Management firms are often missing opportunities to develop more meaningful customer interactions. Regulatory ...

Amazon.com has formed a new group focused on agentic artificial intelligence to help users and customers automate more of ...

Amarra wholesales special-occasion gowns and dresses. The brand uses AI for inventory management, content creation, and ...

We still didn't get a straight-up definition of exactly what an AI agent is during Bret Taylor's Mobile World Congress ...