You will always have the end of the year to acquire new customers with timely needs. But that can’t be the dominant source of ...

will help you target where to begin improving value for your customers. In doing such an analysis, ask yourself: What do my customers value in an experience? Which experiences are enhancing my ...

ARPU offers companies a reliable, month-over-month cash flow metric that aligns with a customer’s very first month.

Voyantis, a startup that uses AI to help companies predict lifetime customer value, has secured $41 million in new equity ...

One of the most important metrics to measure is customer lifetime value (CLV). Customer lifetime value can be described as the total profit that a company can expect to generate from a customer ...

Value-add products and services enhance the customer experience ... create a cost-benefit analysis, which will help determine ...

The 2025 State of the Customer Experience Report finds that successful brands will be those that: Read CSG’s full analysis and recommendations in ... use and pay for the services they value most. Our ...

Key strategies such as leveraging artificial intelligence (AI), value analysis, just-in-time purchasing, and engaging the right partners are vital steps to addressing the unique supply chain needs of ...