Creating a consistent customer experience across multiple locations or channels is crucial for business success. To shed ...

To get there, though, companies need to have confidence that the data housed in their CRM systems and shared between departments is being accurately and efficiently entered and used to communicate ...

By embracing trends and staying agile with industry changes, you can not only future-proof but also empower your agents to ...

For more than 20 years I worked in a variety of high-tech companies delivering solutions across a range of industries.

BBVA employees with a ChatGPT Enterprise license have incorporated it into their work routine, for tasks such as analysis of ...

We believe AI agents are going to represent the biggest change to the way in which the general public interact with professional services business for generations.

We expect Elastic to generate strong free cash flow margins, increasing its operating leverage while driving its top line forward. This trend is typical in the high-growth software space as ...

Tim Hardcastle, chief executive and co-founder at Instanda, explains the company's entry for the Excellence in Technology - ...

How Do Businesses Stay Ahead of Industry Trends to Drive Innovation? In a rapidly evolving business landscape, staying ahead ...

Turning the Corner Jeff Sullivan says the ‘drill’ is now part of doing business — an important part, and an expensive part.

Think of insurance as your business’s armour, protecting it from unexpected damage, accidents and lawsuits. Here are five types of coverage to consider.

Radical authenticity transformed a former convict's brand into a thriving business. Get practical strategies to build trust ...