Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t ...

How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s not because it’s hired a disproportionate number of people who are psychotic. If you look at ...

Comcast is trumpeting its best year for traditional TV services in nearly a decade, even though it continues to lose TV subscribers. As the number of traditional TV customers declines across the in… ...

Facebook X Reddit Email Save. Earlier this month, a terrible Comcast customer call was thrust into the limelight. The infamous call — which has been listened to more than 5 million times — was ...

I switch over from XFINITY to T Mobile due to poor customer service. The story starts after I switch - xfinity keep sending me huge bill of $927.66 for devices I never accept.

We were at one point told if it’s not a sale, direct them to the 800 number.-Customer service, 2007-2013, California. ... Every time you called Comcast, hit Spanish, then sales, ...

After this epic, torturous Comcast support call that went viral, getting better customer service has taken the limelight. You'll probably get better customer support if you go see someone one-on ...

Comcast’s X1 platform is widely viewed as among the best in the industry. Herrin will join Tom Karinshak, who serves as senior vice president of customer service.

In 2006, a man named Vincent Ferrari called AOL and tried to cancel his internet service. It took him 21 minutes as an increasingly desperate customer service rep named John tried to talk him out ...

Comcast fields more than a million customer interactions a day, according to the company—unsurprisingly, Comcast’s Internet service division is ranked second-to-last by the American Consumer ...