Data analysis is constantly evolving. The landscape keeps shifting from basic statistical evaluations to complex machine ...

Verint ® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world's most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our ...

The banking industry is undergoing a major digital evolution, driven by economic unpredictability, the growing adoption of AI tools, increased emphasis on consumer privacy and the widespread ...

Experts predict that AI will make some jobs obsolete, gig work and freelancers will take over the work that is left and AI ...

customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing ...

While AI can enhance the travel planning experience, human judgment and verification remain essential for a smooth and ...

AI start up Unbabel claims that workers in the translation field could feasibly be replaced by AI very soon, as the technology progresses.

InterVision Systems on AWS AI products, Cisco innovation, generative AI, Amazon Connect contact center and MSP artificial ...

New AI tools from Microsoft, Google, Intuit and Salesforce are going to help businesses move beyond generative AI to real AI.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

"AI and automation are crucial for delivering high-quality service, but many companies struggle with implementation due to the complexities of customer interactions," said Ashish Nagar, CEO of Level ...

AI involvement in their customer service journey, revealed Kapture CX survey. The survey further found that 53% of ...