Discover how AI transforms customer experiences in 2024. Learn about AI-driven platforms like Thematic and their impact on ...

Microsoft CEO Satya Nadella is opening a company conference in Chicago with remarks that could set the stage for where it’s ...

Microsoft plans to outline the future direction of its artificial intelligence strategy at its company conference in Chicago.

There's been a 900% increase in travel scams over the past 18 months - with artificial intelligence (AI) playing a key role.

Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...

One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

The planned update to voice assistant Alexa is bogged down with problems including latency, which requires "significant ...

An AI-based automated response system exclusively for hotels- CRM (Customer Relationship Management): Up & cross-selling and ...

One of the most significant innovations in this area is the rise of customer service chatbots. These AI-driven tools are ...

Voice phising, or 'vishing' attacks, has been on the rise ever since the advent of AI-driven chatbots. Here's how you can ...

The entire history of business is filled with examples of integrity lapses that led 'Achilles-type' companies to collapse, such as Enron, Lehman Brothers, WorldCom, Arthur Andersen, and, more recently ...

The City of Lewisville launched "Ask MYLV," an AI customer service bot, designed to help residents easily inquire about city ...