An AI-based automated response system exclusively for hotels- CRM (Customer Relationship Management): Up & cross-selling and ...

Voice phising, or 'vishing' attacks, has been on the rise ever since the advent of AI-driven chatbots. Here's how you can ...

Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...

One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

The coming integration could help Amazon's Q reach more business users.

The City of Lewisville launched "Ask MYLV," an AI customer service bot, designed to help residents easily inquire about city ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

One of the most significant innovations in this area is the rise of customer service chatbots. These AI-driven tools are ...

The entire history of business is filled with examples of integrity lapses that led 'Achilles-type' companies to collapse, such as Enron, Lehman Brothers, WorldCom, Arthur Andersen, and, more recently ...

A recently released report by Kapture CX documents the rise of hybrid customer support. The study shows that customers want ...

Today’s consumers expect personalized and seamless experiences from the brands they interact with, and Generative AI delivers ...

Microsoft CEO Satya Nadella is opening a company conference in Chicago with remarks that could set the stage for where it’s ...