An AI-based automated response system exclusively for hotels- CRM (Customer Relationship Management): Up & cross-selling and ...

Voice phising, or 'vishing' attacks, has been on the rise ever since the advent of AI-driven chatbots. Here's how you can ...

Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...

One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

The coming integration could help Amazon's Q reach more business users.

The City of Lewisville launched "Ask MYLV," an AI customer service bot, designed to help residents easily inquire about city ...

One of the most significant innovations in this area is the rise of customer service chatbots. These AI-driven tools are ...

The entire history of business is filled with examples of integrity lapses that led 'Achilles-type' companies to collapse, such as Enron, Lehman Brothers, WorldCom, Arthur Andersen, and, more recently ...

Microsoft CEO Satya Nadella is opening a company conference in Chicago with remarks that could set the stage for where it’s ...

As companies rush to join the AI revolution sweeping across the business world, they have big choices to make.

Artificial intelligence-powered chatbots are improving the efficiency, customized services, AI Chatbot, and accessibility of ...

If 2022 was the birth of AI chatbots as we know it, thanks to OpenAI’s ChatGPT, then by all indications 2025 will see a lot ...