An AI-based automated response system exclusively for hotels- CRM (Customer Relationship Management): Up & cross-selling and ...

Voice phising, or 'vishing' attacks, has been on the rise ever since the advent of AI-driven chatbots. Here's how you can ...

Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...

One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

One of the most significant innovations in this area is the rise of customer service chatbots. These AI-driven tools are ...

Microsoft CEO Satya Nadella is opening a company conference in Chicago with remarks that could set the stage for where it’s ...

The planned update to voice assistant Alexa is bogged down with problems including latency, which requires "significant ...

The subscription economy thrives not on the quantity of its subscribers but on the quality of their engagement. In the words of Stephen Covey, the focus is not just on time spent but on how it’s ...

There's been a 900% increase in travel scams over the past 18 months - with artificial intelligence (AI) playing a key role.

If you've booked a festive getaway, it's worth being cautious after a dramatic 900% increase in travel scams over the past 18 ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

Ultimately, the report suggests agentic AI will be valuable despite being at an early stage of development and adoption. The analysis says business leaders should prepare for the rise of AI agents by ...