CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

In 2024, the projected revenue in the Customer Relationship Management Software market in Africa is expected to reach US$1.10bn. This market is anticipated to experience an annual growth rate of ...

The Customer Relationship Management Software market covers software applications that support organizations in managing their interactions with customers, clients, and prospects. These ...

Unanet is continuing to deliver on its promise to solve real business challenges for our customers,” said Steve Karp, Chief Innovation Officer, Unanet. “In addition to helping customers across the ...

today announced that Talkdesk is simplifying the agent experience by embedding Talkdesk inside third-party customer relationship management (CRM) and helpdesk systems agents most often use in contact ...

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

AI 'agents' focus on customer service for large enterprises, but Salesforce forecasts extra 'bang for the buck' for smaller ...