Contact centers sit at the intersection of customer expectations and operational complexity. Customers want fast, ...

South African airline Airlink is set to resume flights to Nampula, Mozambique, on Thursday morning after flights were ...

As AI reshapes industries, those who can navigate this transformation with agility and foresight will survive and thrive in the new era of intelligent organizations.

Discover how an operational CRM enhances customer interactions and business efficiency. Learn tips for optimizing your sales ...

(NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS ...

Top Executive Résumé Writer Mary Elizabeth Bradford runs Ceoresumewriter.com, a global source for CxO Executive Résumés.

Digital transformation is a buzzword that’s been reshaping industries across the globe, but when it comes to customer success ...

Johnson County, Kansas, government buildings and offices will remain closed on Tuesday, Jan. 7, due to ongoing winter weather ...

OmniRide has announced adjusted operations for Tuesday, January 7, in response to anticipated inclement weather conditions. Fredericksburg Regional Transit (FXBGO!) has also confirmed the suspension ...

Beth Stockmoe has immersed her career in the restaurant industry, starting as a hostess in high school, a bartender in ...

To further enhance and personalise the customer experience, Halfords runs Aptos CRM, integrated with its POS in its retail ...

A catastrophic flood in 1908 carried tons of toxic, metals-laced sediment downstream from mining and smelting operations in Butte and Anaconda, depositing contamination that covers more than 120 ...