Most employers minimally address soft skills in their formal onboarding process. How much training should be dedicated to ...

Facebook probably needs no introduction; nonetheless, here is a quick history of the company. The world’s biggest and most-famous social network was launched by Mark Zuckerberg while he was a student ...

customer onboarding, and premium support—all of which drive long-term customer satisfaction and loyalty. 3. Redefine success and how you measure it. It’s not just how you deliver support that ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

One of the most critical challenges is onboarding new employees in a fully remote environment. Without the natural connections formed in a physical office, companies need to rethink how they ...

A strong customer onboarding process ensures they understand how to get ... The bar typically appears near the top of whatever popups or forms they’re working through, for example. However, you can ...

Customer onboarding platform, Rocketlane, has raised $18 Mn as part of its Series A funding round. The round was led by 8VC, among other institutional investors. Nexus Venture Partners ...

However, customer onboarding processes continue to present meaningful challenges for advisors due to high volumes of paperwork and manual processes and workflows that compromise productivity and ...