New details are emerging about the case against Luigi Mangione, the man charged with murder in the deadly shooting of ...

People-centred company becomes the first Irish outsourcer to ever win the Customer Services Centre of the Year award ...

Health systems increasingly view customer relationship management systems as a way to enhance the patient experience and grow ...

A JetBlue flight delay left this passenger stranded at JFK overnight, so why won't the airline reimburse her for the hotel ...