Abu Dhabi: The Ministry of Finance (MoF)'s call centre has delivered outstanding results in 2024, thanks to the ministry's ...
Interesting Engineering on MSN4d
Is a hybrid AI-human model the key to superior customer service?AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...
Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.
Boeing Co. is kicking off the new year with a renewed push to improve safety and quality in manufacturing to prevent the issue that led to a jet-panel blowout on an Alaska Air flight last January. On ...
Military Times on MSN19h
Military’s Tricare transition to TriWest a ‘fiasco,’ some sayA number of beneficiaries in the Tricare West Region are off to a rocky start with the new contractor, TriWest Healthcare ...
Air Force Times on MSN19h
Military’s transition from Tricare to TriWest a ‘fiasco,’ some sayA number of beneficiaries in the Tricare West Region are off to a rocky start with the new contractor, TriWest Healthcare ...
The rate did not increase for 2025, remaining at 16 cents per square foot. Chief Daron Long said the fees are regulated by ...
Dr. Mehmet Furkan Burak said people who have lost weight and then gained it again can feel guilt or shame and blame ...
The Bruins can’t score goals consistently, and too many players are underperforming. It’s time to call up the top prospects and see what they can do.
AVITA Medical's Q3 report showed strong sequential sales growth and a lower burn rate. My confidence in it reaching breakeven ...
Roughly 130 rescue cats reside at the cat sanctuary Purradise Springs in Fort White, Fla. When not cohabitating in the Purrts ...
Broadcom shares more than doubled in 2024 amid market excitement around the ‘custom silicon’ wave ahead. Read why I upgrade ...
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