AI taking pressure off contact center agents by improving their eyes, ears, and voice
Monitoring call times, optimizing agent schedules, timely analytics, not to mention the ability to view the entire customer ...
Gen Z Embraces AI for Customer Service, Yet Yearns for Human Touch in Complex Situations, Survey Reveals
New research from Five9 highlights the delicate balance companies must strike between automated solutions and human ...
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71% of Consumers Say Calling Customer Service Is More Stressful Than the Problem Itself, Zingly Report Finds
Expected long hold times, abandoned calls and poor experiences plague the outdated processes of customer service SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX ...
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What Is Contact Center as a Service (CCaaS)?
Contact Center as a Service (CCaaS) has positively impacted customer support by offering cloud-based, AI-driven tools, omnichannel capabilities and advanced analytics. As customer experience becomes a ...