Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your ...

Leaders with the Northeast Kentucky Chamber of Commerce and officials with AT&T joined Gov. Andy Beshear in celebrating 115 ...

Gov. Andy Beshear joined leaders with the Northeast Kentucky Chamber of Commerce and officials with AT&T to celebrate 115 new ...

Broadvoice’s CCaaS platform, GoContact, wins the 2024 Customer Experience Innovation Award for world-class CX across all channels.

Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow ...

Contact center agents serve as the touchpoint between retail brands and millions of customers grappling with online order ...

Gov. Andy Beshear joined leaders with the Northeast Kentucky Chamber of Commerce and officials with AT&T to celebrate 115 new ...

Andy Beshear, leaders with the Northeast Kentucky Chamber of Commerce, and officials with AT&T celebrated 115 new full-time ...

Achieving complete automation requires the seamless orchestration of three core components: workflows, agents and knowledge.

New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily ...

More funding is badly needed to ensure Texans can promptly get the state ID needed to drive, vote, get a job, open a bank ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.