Motorola Solutions, a public-safety and enterprise-security company, made an AI tool to help 911 call handlers organize ...

Broadvoice’s CCaaS platform, GoContact, wins the 2024 Customer Experience Innovation Award for world-class CX across all channels.

Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow ...

Contact center agents serve as the touchpoint between retail brands and millions of customers grappling with online order ...

Gov. Andy Beshear joined leaders with the Northeast Kentucky Chamber of Commerce and officials with AT&T to celebrate 115 new ...

Andy Beshear, leaders with the Northeast Kentucky Chamber of Commerce, and officials with AT&T celebrated 115 new full-time ...

Achieving complete automation requires the seamless orchestration of three core components: workflows, agents and knowledge.

The Philippines has long been recognized as the go-to destination for call center and customer service outsourcing. With its ...

New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily ...

Often find yourself yelling “agent” or frantically tapping “0″ on your phone screen when you call a company’s customer service line?

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.