Achieving complete automation requires the seamless orchestration of three core components: workflows, agents and knowledge.

New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.

Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow ...

Gov. Andy Beshear joined leaders with the Northeast Kentucky Chamber of Commerce and officials with AT&T to celebrate 115 new ...

The Philippines has long been recognized as the go-to destination for call center and customer service outsourcing. With its ...

Discover how you can leverage different types of call centers to improve customer support and enhance operations.

From real-time sentiment analysis to revenue generation, AI-powered tools are transforming contact centers by amplifying ...

Contact center agents serve as the touchpoint between retail brands and millions of customers grappling with online order ...

Often find yourself yelling “agent” or frantically tapping “0″ on your phone screen when you call a company’s customer service line?

Andy Beshear, leaders with the Northeast Kentucky Chamber of Commerce, and officials with AT&T celebrated 115 new full-time ...

The December holidays are supposed to be a time of joyful celebration. But the season can be especially grueling for the ...