Based on a recent assessment of trends and developments in the customer experience management (CXM) industry, Frost & ...

Unexpected disruptions can throw your business ... flow with customer satisfaction. Mismanaged queues lead to negative experiences, erode trust, and cause financial setbacks. A strong queue ...

This dynamic and challenging course is for students who have already completed, or are completing, an HND, Foundation degree or equivalent Level 5 qualification in Business (or a related subject).