Zócalo Health partnered with CareFirst BlueCross BlueShield to improve access to bilingual primary care services. Zócalo ...

All 39 physician residents in Sutter Health’s programs at Memorial Medical Center speak at least one language besides English ...

Immigrant advocacy groups provide guidance on what you can do when a family member is detained by immigrant enforcement officials.

INGERSOLL, Ontario — Groupe Touchette's Tirecraft retail tire dealership chain has launched a bilingual AI Agent platform to answer incoming calls in both French and English. In Motion Brands (IMB) ...

UnidosUS found that Spanish speakers deal with an average wait time of 54 minutes, whereas the wait averages 13 minutes for English speakers.

DCF’s call center wait times have drawn scrutiny, with Floridians facing the second-longest wait time in the country last year.

Jared Nordlund, UnidosUS’ Florida director, said the group is advocating for DCF to hire more bilingual call center agents. “Clearly, the money we advocated for last session to beef up call centers ...

While this call may not seem like a big deal to some, it is remarkable for Luzerne County. It marks the first time the county's 911 center provided emergency medical childbirth instructions in ...

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time call center job openings. The company is now hiring bilingual Customer ...

Education Buffalo Public School teachers call on board to change bilingual support program The district recently changed the way bilingual students who are struggling receive extra support.

Texas, too, lacks bilingual-education teachers, echoing a shortage present in much of the country, but the state is far ahead of California; many districts are able to recruit their own alumni ...

California has a tortured history with bilingual education in public schools, but state leaders won’t do what it takes to repair the damage.