Dallas area-based Akorbi opening bilingual call center in El Paso to serve as Spanish-English interpreters' hub for United States customers.

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The phone rings at the Hartford insurance center in Fogelsville, and Edwin Martinez prepares his headset to take the call. A Spanish-speaking woman is on the line from Puerto Rico. He tells her in … ...

Though the state does not track how many bilingual 911 call-takers work at emergency centers, the Houston Emergency Center and Dallas Police Department say they are actively recruiting Spanish ...

Bilingual call center launches in Bogota by Toni Peters | Oct 20, 2011 Multinational Business Process Outsourcing (BPO) company officially inaugurated its headquarters and contact center in Bogota ...

INGERSOLL, Ontario — Groupe Touchette's Tirecraft retail tire dealership chain has launched a bilingual AI Agent platform to answer incoming calls in both French and English. In Motion Brands (IMB) ...

EL PASO, Texas (Border Report) – Authorities in Jalisco say human remains found this week inside 45 plastic bags could be those of Mexican bilingual call center employees who went missing last ...

There are 700 employees at the inbound sales call center off 151, near Military Drive. Nearly half of the workers there are bilingual like Yolanda, handling calls from customers all across the ...

UnidosUS found that Spanish speakers deal with an average wait time of 54 minutes, whereas the wait averages 13 minutes for English speakers.

State authorities say the remains could be those of eight bilingual call center employees possibly abducted by a criminal gang early last week.