Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

Complaints that Get Results (and Replies that Win You Customers) Richart concluded our interview with this practical advice: “Google Alerts is an excellent service that constantly scans the ...

Complaints to call center workers are about to sound a lot less angry, and they have artificial ... in a bid to reduce the stress faced by customer service workers. The company, one of Japan's ...