In an earnings call earlier, Ola founder Bhavish Aggarwal had said the customer complaints were mostly related to “minor ...

I’ve been working as a hostess in a restaurant for about eight months. I’ve had my share of angry customers, but a recent ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

because the next call that I have to take, I have to meet the customer's expectations, and I cannot go in angry or bitter.” ...

A Go Public investigation into telco contracts has prompted hundreds of frustrated customers from all the big providers to ...

Many residents are angry about what they call an inadequate crisis response. DW's Jan-Philipp Scholz reports from one of the worst-affected communities.

Even the best mechanic shops get bad reviews on Google and Yelp. Mistakes get made that rub individual customers the wrong ...

It’s easy to forget that when many political campaigns are about what should make you angry. Angry politics ... that managed the countywide ambulance service. The respective department directors ...

Referees conferred and reversed a controversial pass interference call in the second half of Saturday’s Georgia-Texas game. That’s allowed. That they changed their mind about the penalty after ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

A top-rated pub in Ospringe, near Faversham, Kent, has furiously hit back at angry customers for slamming its £25 Full English breakfast. The Cow Shed has hit back after receiving backlash online ...