Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call ...

Many traditional business sectors are ripe for disruption. Here's a story of how one entrepreneur is taking on a traditional ...

Thousands of the airline's passengers were delayed from around 5pm on Monday when a British Airways failure meant many ...

A billionaire businessman who chairs a major internet company actually showed up to a “1v1” outside a supermarket, after a ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

I believed it important to understand the sources of this anger in order to redirect the settlement efforts to a fruitful ...

Getting a human from Target on the other line to help you is not straightforward. Here is the best way to get in contact with ...

A federal bankruptcy judge in Texas has ordered a hearing into how the satirical news publication The Onion won the bidding ...

“I’m confident we’ll see a change through this high visibility operation, however I encourage the community to continue to ...

A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

“I would always step out from my desk for a while, drink a bit of water, then take a short walk to calm down, because the ...