Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...
A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...
“I would always step out from my desk for a while, drink a bit of water, then take a short walk to calm down, because the ...
The director of a building firm reported to police for alleged fraud denied active involvement in the company, in video footage supplied to Newsquest by an angry customer. Robin Rudland claims on ...
He thought his car was stolen but after receiving an unexpected phone call he says the truth was beyond what he had imagined.
A Go Public investigation into telco contracts has prompted hundreds of frustrated customers from all the big providers to ask why contracts can have language that locks them in for two to three years ...
He says customers are concerned since his shop is ... They also have a 24/7 assistance hotline you can call. The plant says it is committed to supporting impacted area residents and businesses.
A Hastings phone shop owner who was attacked by a disgruntled customer in front of his wife and baby daughter says they have been left shaken by the incident. FoneMate owner Hank Zheng said the ...
In hundreds of emails to Go Public, customers say they're fed up with unexpected increases to their monthly internet, TV and home phone bills during their contracts. They started writing after CBC ...
New Orleans marked the 64th anniversary of the day four Black 6-year-old girls integrated New Orleans schools with a parade — ...
Angry' customers were reportedly left waiting for ... A source told BirminghamLive the queues coincided with Asda selling the Call Of Duty Black Ops 6 video game at a £16 discount and a two ...
A billionaire businessman who chairs a major internet company actually showed up to a “1v1” outside a supermarket, after a ...