Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Hundreds of farmers came together in a North Yorkshire market town to show their support for a national day of protest over the ...

A billionaire businessman who chairs a major internet company actually showed up to a “1v1” outside a supermarket, after a ...

"I got hired alongside a mix of younger people," they continued, "and they stuck a phone in our hands and ... all while some angry customer is giving them trouble. The service industry is ...

Thousands of the airline's passengers were delayed from around 5pm on Monday when a British Airways failure meant many ...

“I’m confident we’ll see a change through this high visibility operation, however I encourage the community to continue to ...

I know I should get over it and get on with my life. I can’t. I’ve been working as a hostess in a restaurant for about eight ...

The hotel chain has claimed the new system is meant to provide a 'fair service' to all its customers. However, angry Brits have responded furiously to the change arguing that queuing for a pint ...

She then publicly accused Hannah of flirting with Sionainn Carmichael's husband Ryan Livesey Holly was accused of bullying with hundreds calling Ofcom ... why she got so angry after Hannah ...

COLLEGE of St. Benilde coach Charles Tiu lamented how a non-call in one of the team’s final two possessions decided the Blazers’ 82-81 loss to host Lyceum that handed the Pirates the last ...