Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call ...

Many traditional business sectors are ripe for disruption. Here's a story of how one entrepreneur is taking on a traditional ...

A billionaire businessman who chairs a major internet company actually showed up to a “1v1” outside a supermarket, after a ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...