Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

OK – so your customer is upset, or angry. They don’t want to spend their time on the phone or in your office explaining themselves. Empathize with their frustration, and do everything you can ...

He recorded the evening on his phone and shared it with his fans ... Proactively Seek Out Your Angry Customers Solving customer crises is a delicate balance, and to make matters more complicated ...

Instead — and hopefully in an office setting or over the phone — encourage the customer to vent and voice their complaint. Ask them, “How can we resolve this in a fair manner?” Richart ...

I’ve been working as a hostess in a restaurant for about eight months. I’ve had my share of angry customers, but a recent encounter was the last straw. Let me give you the context: Saturday ...