AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

As AI continues to shape the future of customer service, trust and transparency have become pivotal, with billions in sales ...

AI agents differ from other examples of AI because they allow companies to create special agents for specific tasks.

When Kaeser Kompressoren started on a journey to improve its data quality, little did it know that artificial intelligence ...

Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing ...

Microsoft announced a number of new AI features for its enterprise products during its Ignite conference in Chicago on ...

One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.