One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

The turnkey AI-powered solution will integrate ServiceNow’s Customer Service Management (CSM) with Five9’s platform for ...

customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing ...

From automating routine tasks to predicting market trends, AI solutions help small businesses operate more efficiently while ...

It’s a brand-new offering announced at Microsoft Ignite 2024 that’s meant to simplify the development and management of AI ...