Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed ...

Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing ...

From enhancing customer experience to accelerating research and development, organizations across industries share stories of AI successes CHICAGO — Nov. 19, 2024 — Some of the world’s largest and ...

Dubai: The Roads and Transport Authority (RTA) has unveiled a series of innovative measures designed to enhance the overall ...

Automation Anywhere, a global leader in AI-powered process automation is set to lead the next wave of business transformation for Indian enterprises through its advanced custom AI Agents suite.

Nima Montazeri explains why human oversight remains crucial for ensuring accuracy, ethics, and customer satisfaction and ...

Free2Grow is an innovative administrative solution for service-based companies, offering 24/7 AI-powered voice support and a dedicated team to handle office tasks, customer communications, and CRM ...

The planned update to voice assistant Alexa is bogged down with problems including latency, which requires "significant ...

SNOW's third-quarter fiscal 2025 results are likely to benefit from a strong portfolio despite margin pressure on rising GPU ...

There's been a 900% increase in travel scams over the past 18 months - with artificial intelligence (AI) playing a key role.

If you've booked a festive getaway, it's worth being cautious after a dramatic 900% increase in travel scams over the past 18 ...