AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

AI agents differ from other examples of AI because they allow companies to create special agents for specific tasks.

When Kaeser Kompressoren started on a journey to improve its data quality, little did it know that artificial intelligence ...

One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Explore the groundbreaking AI advancements set for 2025, featuring infinite memory and self-improvement. OpenAI and Microsoft ...

BOSTON--CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has today announced the completion of a $15 million growth investment round from PSG Equity, a leading ...

Oriented, Adaptive and Autonomous DÜSSELDORF, Germany & SAN FRANCISCO—--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced the launch of Agentic ...

Payment technology provider Fortis has partnered with voice-ordering applications provider Xina AI to transform the ...

In today’s digital world, delivering a robust customer experience has become integral to any business, with ...