AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

AI agents differ from other examples of AI because they allow companies to create special agents for specific tasks.

When Kaeser Kompressoren started on a journey to improve its data quality, little did it know that artificial intelligence ...

Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing ...

An AI-based automated response system exclusively for hotels- CRM (Customer Relationship Management): Up & cross-selling and ...

Explore the groundbreaking AI advancements set for 2025, featuring infinite memory and self-improvement. OpenAI and Microsoft ...

Sierra announced its partnership with ADT, a security company that provides home and business security systems and services, ...

Payment technology provider Fortis has partnered with voice-ordering applications provider Xina AI to transform the ...

Oriented, Adaptive and Autonomous DÜSSELDORF, Germany & SAN FRANCISCO—--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced the launch of Agentic ...

We’ve taken a big step forward to empower customers with our joint AI capabilities and improved interface functionality, ...