One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing ...

customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing ...

From automating routine tasks to predicting market trends, AI solutions help small businesses operate more efficiently while ...

Brands like Saks has already launched AI agents and is helping customers return items and process refunds. If you're ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

We’ve taken a big step forward to empower customers with our joint AI capabilities and improved interface functionality, ...