AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

Build a partnership with AI, one that deepens (not derails) the carefully orchestrated relationship with customers.

As global demand for unique beauty solutions surges, the sector’s embrace of AI reflects a profound shift towards ...

Especially with the holiday shopping season kicking off, AI agents can help with simple questions like resetting passwords, ...

In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

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The new AI chat support service for its customers in Japan is a significant ... and it intends to use AI to drive 20% growth through marketing, operational and customer efficiency gains. It says that ...

Developers should act before governments fall back on blunt tools. In late October, News Corp filed a lawsuit against Perplexity AI, a popular AI search engine. At first glance, this might seem ...

It shows how strategically valuable AI partnerships have become to maintain tech supremacy in delivering outstanding customer experiences. Alexa "Remarkable" is an upgraded subscription service me ...