Picture a future where every customer interaction becomes an opportunity for growth and every agent benefits from ...

Gong's platform innovations contextualize customer interaction data to provide automation, insights, and increased standardization at the organization level.

InMoment today launched AI Journey Insights to help companies understand and optimize their customer journeys, bridging the gap between channel-based and journey-based customer insights. AI Journey ...

Yet if AI vendors—and this includes CRM vendors—are not practicing responsible AI innovation, they risk holding back AI’s far-reaching potential. AI applications are revolutionizing sales training, ...

Microsoft connector will enable bidirectional data sharing for Microsoft Power Platform users to build and run applications with their enterprise data in Snowflake.

Coveo AI Search and Recommendations for SAP Customer Experience are now SAP Endorsed Apps for SAP for Commerce Cloud and SAP Service Cloud.

Claravine has partnered with Slalom to create the Marketing Taxonomy Assessment to help companies identify gaps in their campaign taxonomies, create a strategic roadmap for data collection, and ...

Robling's and AnswerRocket's conversational BI solution empowers retailers with instant, data-driven insights into their retail performance.

Sprout Social, a provider of social media management software, has updated its product suite to more seamlessly integrate into marketers' daily workflows. New to the Sprout Social product suite are ...

Sleeping Giant Labs, providers of a research platform to help companies design and execute psychology and data-driven marketing strategies, has launched Brand Campaign StarterKits with actionable, ...

Stirista today launched the Stirista API Marketing Suite to boost access to data solutions through on-demand integrations and real-time insights. Stirista's API Marketing Suite addresses compatibility ...

Searchspring, an e-commerce search and merchandising solutions provider, has released Dynamic Custom Profiles to help merchants approach personalization using onsite variables. Expanding on static ...