As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

Get AI-powered phone, message, video, contact center, and virtual events solutions with RingCentral — the complete cloud communications platform.

We collect your personal information when you actively provide it to us through your interactions with us. We may automatically collect personal information from you as you use our Apps and Services, ...

Le maintien de l’engagement des participants Un autre défi des réunions virtuelles est qu’il peut être difficile de maintenir l’attention et l’engagement de chacun. Même si les participants peuvent se ...

If your business is growing, so too will be the number of customer interactions or sales conversations you need to handle every day. At a certain point, your in-house staff or contact center agents ...

Une communication efficace est essentielle au succès de toute entreprise. Une mauvaise communication entraîne des conflits, le non-respect des délais et le mécontentement des employés. Les ...

An intelligent IVR system doesn’t just route calls—it learns, adapts, and optimizes on its own. If a caller asks about a new product or service, the system can adjust the flow in real-time based on ...

Mexico uses the same 800 prefix, but with 52 as the country code. 0800 is the most recognizable toll-free number prefix in the UK, with 0808 close behind 1800 denotes toll-free numbers in Australia In ...

Image Source Contact centres can also use data from customer relationship management (CRM) software. By putting this to work in a contact centre, you can collect larger quantities of customer data and ...

Image Source Customer experience and satisfaction lies at the forefront of many companies’ strategies. That means recognising that your customer may choose different channels to communicate with you ...

Les centres de contact sont ainsi en mesure de résoudre les problèmes plus rapidement qu’auparavant, ce qui rend les clients heureux et soulève des commentaires élogieux. 6 principes pour une ...