An Airbnb host bills her vacation rental guest for damage nearly three weeks after checkout. Is that allowed and c Rescue ...

Consumer Rescue's tagline is Fiascos and Fixes. That's because we receive tons of requests from travelers with tales of vacation fiascos. These tales are the most dramatic of the bunch and contain ...

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Taking an Arctic cruise under the Midnight Sun from Norway to Greenland is an experience you’ll never forget. Until recently, Greenland has managed to stay under the radar as a hotspot for travelers.

These are the real-life stories of travelers who have experienced dramatic and expensive vacation rental problems or scams.

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She is a journalist, consumer advocate, travel writer, mediator, and former psychotherapist. Michelle is also the travel ombudsman ...

These guides, covering travel and non-travel-related topics, are based on some of the most frequently asked questions that our Consumer Rescue receives.

This traveler was hit with fake rental car damage charges several hours after he returned a Budget vehicle. Can we rescue this consumer?

Cruise ship passengers beware: Avoid this costly excursion mistake! Learn why booking third-party tours can end in frustration.

Here's why you can't take a cruise with just a Real ID. These Carnival Cruise Line customers wish someone had told them sooner.