To this end, when composing the thank you note included with your store's order confirmation emails, make a point of being as polite as possible. Include the customer's name at the top of the note ...

If you don't see your eBay Bucks certificate, you can manually enter it at checkout. 3. To manually enter your code, first go to the "eBay Bucks" section of "My eBay" to view your certificate.