Sierra, launched by Taylor and longtime Google exec Clay Bavor, focuses on selling AI-powered customer service chatbots to brands like WeightWatchers and Sirius XM. There’s an “agent ...

Seasalt co-founders Guoguo Chen (left) and Xuchen Yao. Seasalt.AI, a Seattle startup that helps businesses use AI to ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

But AI agents are growing ever more sophisticated, showing promise in nearly every area of the enterprise, including customer service. Cisco is angling to be a leader in AI-powered call center ...

AI detectors can help companies maintain genuine, human-centered customer service interactions while still leveraging the strengths of AI. AI Detector tools are becoming essential for customer ...

customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing ...