At USAA’s Cyber Threat Operations Center in San Antonio, ... At USAA, “we live in a state of what I call healthy paranoia,” he added. Along with financial implications, ...

Security specialist Mary Landez speaks on the phone in the USAA Unified Command Center, which monitors and responds to storms, power outages and other events, on Thursday, July 18, 2019 ...

In June 2023, USAA informed more than 2,700 Texans their information was exposed in a five-month-long data breach from December to May 2022 after call center representatives employed by a third ...

The group gained access to those banking details through three workers employed by a call center in Shreveport, La., that provided customer service for USAA, according to a 10-page indictment ...

USAA adds a building at its Phoenix campus that brings the space to nearly 1 million square feet; ... The facility primarily provides call-center support for members around the nation and globe.