USAA continues to set an industry standard for data driven ... Operating with data is well established in domains such as call center volume forecasting, P&C loss estimation, and financial ...

Prosecutors said several of the defendants used their position as call-center employees handling inbound calls from USAA members to access bank customer account information, for nearly two years.

In June 2023, USAA informed more than 2,700 Texans their information was exposed in a five-month-long data breach from December to May 2022 after call center representatives employed by a third ...

Security specialist Mary Landez speaks on the phone in the USAA Unified Command Center, which monitors and responds to storms, power outages and other events, on Thursday, July 18, 2019 ...

At USAA’s Cyber Threat Operations Center in San Antonio, ... At USAA, “we live in a state of what I call healthy paranoia,” he added. Along with financial implications, ...

The group gained access to those banking details through three workers employed by a call center in Shreveport, La., that provided customer service for USAA, according to a 10-page indictment ...