"Going into 2025, we need an industry-wide assessment of how our value chain functions because technical and regulatory ...
Heskett, J., W. E. Sasser Jr., and L. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. New ...
The future of the service ... chain lies at the intersection of technology, services, processes, and people, creating a connected environment where each element works together to drive greater value.
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