Southwest was a customer darling. But 'active inertia' hobbled the stock and precipitated a leadership crisis.

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improve customer service and re-allocate capital. Advertisement Southwest said it expects its three-year reform plan to add $4 billion to company earnings in 2027 with a return on investment of 15 ...

Post-pandemic, Southwest faced challenges including a system failure, outdated IT infrastructure, and rising prices. Read why ...

Southwest Airlines and its activist investor Elliott Investment Management ended a bitter months-long boardroom battle on Thursday in a deal that allows CEO Bob Jordan to retain his job by making ...

The carrier’s move, including service enhancements and share ... It also consistently earns top ratings from travelers: Southwest ranked highest in customer satisfaction among people flying ...

A Southwest Airlines customer service agent was arrested for allegedly stealing flight vouchers worth $79,000, court documents revealed. A Southwest Airlines Boeing 737-800 passenger plane flew ...

Southwest Airlines is regularly ranked one of the best airlines for customer service as it offers a comfortable and economic flying experience. Its personal and business card offerings ...

Sept 25 (Reuters) - Southwest Airlines (LUV.N), opens new tab plans to reduce service to and from Atlanta ... continue to optimize our network to meet Customer demand, best utilize our fleet ...

Southwest Airlines is reducing service and staff in Atlanta due to ... “We continue to optimize our network to meet Customer demand, best utilize our fleet, and maximize revenue opportunities ...

No. Does it feel the Southwest customer is mistreated ... Cut costs by eliminating employees and reducing service. This isn’t about making Southwest Airlines a better company.