But it might come as a surprise that the 4 most important phrases in customer service are all 4 words or less. As it happens, those well-crafted, word-perfect customer service scripts aren’t ...

In the perfect customer support world ... customers would become frustrated and switch to a bank with ATMs. Our customer service and CX research found that 81% of American consumers in 2023 ...

Creating a smooth customer journey is essential for driving repeat sales. Every touchpoint and user experience should be perfect. They start by visiting your website, then shop in your store ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.