A thoughtfully designed process supports employees’ growth, provides them (and their leaders) with meaningful feedback, and ...

A continuous performance management cycle allows for a manager and their employee to outline goals and objectives, emphasize wins and address gaps as needed, and reward performance by linking it to ...

Summary: At one end of a continuum are organizations where the quality program is perceived as no more than a set of slogans. At the other end, each and every employee from entry level to the seat ...

Saint Louis University's quality and performance excellence graduate certificate is for students who want to focus on areas of health operations management, including quality improvement, process ...